Support · Issue tracking
For connection issues, subscription questions, or order queries, submit a ticket through the user panel. Keep the issue details and related records together so they’re easier to review and follow up on.
Submit a ticket Visit the Help CenterPlease contact support by ticket for now. Email and Telegram contact details have not been published, and this page does not list unverified ways to get in touch.
For connection troubleshooting, subscription setup, order checks, and refund questions. Sign in, open the ticket page, and describe the issue. Check the panel for replies, and add any follow-up details to the same ticket.
No standard response time has been published. Reply times depend on the progress of the review; check your ticket for updates.
Open the ticket pageNo support email is listed on this page. To send an error screenshot or order details, describe the issue in a ticket and attach materials using the options available in the panel.
Email inquiries are not currently available, and no email response time has been published.
No Telegram support account or group is listed on this page. Keep account, payment, and refund discussions in a user panel ticket.
There is currently no Telegram contact option, and no response time for that channel has been published.
Tell us which platform and client you use, the error shown, your selected region and route type, and roughly when the issue started. Include your network environment and whether you’ve tried another route. Clarify whether you can’t connect at all or a particular site won’t load after connecting; this helps narrow down the cause.
Find the client downloads on the user panel download page. For help importing a subscription for the first time, check the getting started guide. Learn about region and route types in the node guide.
Include the relevant order ID, payment method, and current order status. If the status hasn’t updated after payment, add the payment time and a receipt with sensitive details redacted. Please don’t pay again while the order is being checked.
VPN37 offers 30-day no-questions-asked refunds. To request one, include the order details and your refund request in a ticket. See the Terms of Service for the full policy. Check the pricing page for plan billing details.
Do not send your account password, full subscription link, or sensitive payment details in a ticket. Redact these from screenshots, leaving only the status and error message needed to troubleshoot.
Sign in to the user panel and open the ticket page, then select the relevant ticket to view replies. If you have more error details or an update, add them to the same ticket so the information stays together.
First, check that your ticket was submitted successfully and that it includes relevant platform, error, or order details. No standard response time has been published. While you wait, you can browse the Help Center; there’s no need to open multiple tickets for the same issue.
You need to sign in to the user panel to access tickets. Check that your username and password are correct. VPN37 does not require an email address to create an account; a username and password are all you need. If you still can’t access the panel, see the Help Center’s account and subscription guides. No other contact options are listed on this page.